Lost or stolen cards replaced instantly with ANZ digital.
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The steps and contact details you'll need to report a lost or stolen credit card with ANZ, NAB, Commonwealth Bank, Westpac and more.
ANZ announced its customers can continue to use their digital wallets when they report their card as lost or stolen with a new service that automatically updates their replacement card details. As soon as a customer calls to report their debit or credit card as missing, ANZ puts a stop on the original card and automatically uploads the new virtual card details to the customer’s digital wallet.
How do I report my card lost, stolen or damaged? Follow these simple steps to temporarily lock, cancel or order a replacement card. Keep in mind. You and any additional cardholder must tell us straight away if your card is lost or stolen. Cards held by additional cardholders will be locked or cancelled too; If you think unauthorised transactions have been made you can raise a dispute.
If you've lost your card permanently, once you’ve set up the block you can report it stolen or lost, or order a replacement card. When your replacement card arrives, it'll be unblocked so you can use it straight away. Contact us. You can send us a secure message in Internet Banking. BNZ Community. Check out BNZ community, a place where like-minded people can connect and talk about all things.
ANZ bank will automatically update customers’ digital wallets with replacement card details if they report one lost or stolen. “Our customers report about 670,000 cards as lost or stolen each.
If your card’s lost or stolen, it’s important to make sure it can’t be used by someone else. If it’s a debit card, you can freeze your card so that it can’t be used to pay for things. If it’s a credit card, you’ll need to let us know as soon as possible by reporting it in the Banking app, or giving us a call.